We value your trust and loyalty and want to share an important update about how prices are displayed in our store. You might notice a new service fee added at checkout. We understand this change might raise some questions, and we're here to clarify why this adjustment has been made.
Why is there a service fee?
Previously, the service fee was included in the price of the items you purchased, making it invisible but still present. This fee helps cover the costs of payment processing.
We've now made the service fee visible to increase transparency and help you make informed decisions by choosing the most cost-effective payment method.
How it works
When you check out, you'll see a clear breakdown of the service fee based on your selected payment method. Here's what you should know:
The exact fee amount will depend on the Payment method you choose at the checkout. By choosing cost-effective payment options, you can minimize or even eliminate this fee.
PayPal: 4.5%
Credit/Debit Card: 4%
Apple Pay: 4%
Google Pay: 4%
Crypto: 0%
The fee is calculated and displayed before you confirm your purchase, so there are no surprises.
Keeping prices competitive
By separating payment processing costs from the base service price, we can keep our service prices as low as possible. This benefits customers who use more affordable payment methods because they no longer subsidize higher processing fees associated with other methods.
Many online services now adopt transparent pricing models where service costs and payment processing fees are separated. This standard practice gives customers more clarity over what they're paying for and why. At WowVendor, we believe in upholding this standard.
Why is this better for you?
Transparency: You know exactly what you’re paying for, with no hidden fees.
Control: Choose the payment method that works best for your budget.
Lower Prices: Base service costs remain competitive, benefiting customers who choose low-fee payment options.
Fairness: You pay only for the costs directly related to your payment method rather than subsidizing others.
Addressing your concerns
We understand that any change can feel inconvenient at first. If you have questions or concerns about the service fee, our Customer Service team is here to help.
Thank you for your support
We're committed to providing you with the best experience possible and are grateful for your understanding as we make this change. Your feedback matters to us, so if you have any suggestions or comments, please don't hesitate to reach out.