Discord is the main way to communicate with our Customer Service Team. In this article we explain how to get in contact with us in the app.

First thing you'll need to do is to join our server. The server itself will appear empty for privacy and security reasons. No one can see you! 🛡️

Don't worry, it is the way it's meant to be. It is a link for sharing messages with people on the same server.

Note: You can join our Discord server using this invite link

After joining the server, you will receive a message from our DM bot named "WowVendor Customer Service".

The bot just connects you for the first time and the initial message is automatic. After further messages will come from our Customer Service Team.

It is important to leave the correct Discord Username while placing an order. You can find it by clicking on your avatar in the bottom left section of the app.

Then you can copy it by clicking on your tag in the opened menu.

Please note, that your Discord username may still have the Tag (for example test#1234) if you haven't changed it yet. In this case, to contact you, we will need the full username, including the tag.

Note: If you don't have a welcome message from our bot and can't get in contact, please check your 'Privacy & Safety' settings in Discord. Direct messages from server members should be enabled to give bot a way to reach you.

If you have it usually disabled, you can switch this privacy setting back once you're in contact with the bot and enable it just for the WowVendor server by right-clicking on the server icon and choosing Privacy settings.

And just like that, you can get in contact with us in Discord! 😊

Note: If there are still any issues, feel free to reach out to our Customer Service Team on any other available platform (Facebook Messenger or online chat on the website).